Talk: Guide Your Team with an Email Playbook


Thanks for attending my talk, Guide Your Team with an Email Playbook, at Litmus Live Boston. A link to my slides can be found below, along with any referenced links and resources.

Let’s stay connected and keep the #emailgeek and #litmuslive conversations going!

Guide Your Team with an Email Playbook

Presentation Slides [5 MB] – Presentation slides from Litmus Live talk in Boston

If you have questions about this process or would like to know more, see me at table #10 during the Ask an Expert session on Tuesday and Wednesday. Or, shoot me an email.


The Practical Guide to Creating Empathy Maps – Detailed article from UXPin about empathy maps in the user persona process
What is an Empathy Map? – Agile guide from Solutions IQ outlining how to create an empathy map

Email Playbook & Workflow

Presentation Slides [2.6 MB] – Slides from my mini-talk during the Reinvent Your Email Workflow workshop


Mint Email ExamplesOne, two and three product promotion examples from Mint
Remember Santeria by Sublime – Spiffy use of an animated gif from Spotify
18 Email Stats to Quote at Parties – I’m 100% quoting these stats from Emma at parties
Bad Behavior – Another fly newsletter example from The Outline
Value Stream Mapping – Helpful exercise in identifying wait times and pain points in your workflow
The Practical Guide to Creating Empathy Maps – Detailed article from UXPin about empathy maps in the user persona process
What is an Empathy Map? – Agile guide from Solutions IQ outlining how to create an empathy map

All images, unless otherwise noted, are from Unsplash

Follow me on Twitter

The One Where I Went To Adobe Summit

Adobe Summit 2017 | #AdobeSummit

Each March, Adobe hosts Summit | The Digital Marketing Conference. Summit gives attendees the opportunity to connect, learn from industry leaders and see what Adobe has in store within their marketing cloud.

Fortunately, I had a last minute opportunity to attend, but admittedly, I didn’t know what to expect. I’m an analytic personality type, so I have a strong appreciation for data, analytics and User Experience, but wasn’t sure if this conference would be over my head. I’m happy to report that as a non-marketer I got a lot out of the conference and am super excited to share back what I learned. While a recap doesn’t do the conference justice, I would highly recommend anyone working in the digital space to consider attending.

After 3 days in sunny Las Vegas, mingling with over 12,000 attendees and choosing from over 200 sessions, here are my favorite takeaways from Adobe Summit 2017:

Summit | Mosaic photo wall filled in in real time from images Tweeted with #AdobeSummit2017
Mosaic photo wall filled in in real time from images Tweeted with #AdobeSummit2017

Customer Experience is Everyone’s Business

The overwhelming theme present as this year’s Summit was that experiences, particularly customer experiences are everything. Marketing is changing. It’s more than just brand awareness, it’s about feelings, journeys and experiences. Consumers are changing too. We’re demanding with high standards and one poor experience can be detrimental to the trust we have in a brand. As a developer and dabbler in user experience, I took this idea to heart. While I may not be a decision maker I do play a part in the creation process. We all have the same goals in mind and if I can use my knowledge and experiences to help making a better one for a end user, I consider that a win.

Data & Storytelling

It’s no doubt, that we live in a data driven world. Data is being consumed and created at an alarming rate. Machine learning and digital assistants are commonplace. That said, data is only a small part of our brains. While data drives a lot of the decisions we make, stories resonate better with the human brain. The terms left and right brains refer to the logic and emotion sides in all of us. For a data story to be good, you need to appeal to both sides easily. Just think about it, what’s more appealing, a wall of numbers, stats and percentages, or, a story about those numbers, what they mean, their purpose and how it affects the recipient?

Mobile Is The Next Big Thing (Really!)

You may be thinking, you’ve heard the term “Mobile is the next big thing” before. And you would be right. Mobile first thinking has been top of mind for designers, developers and marketers for a few years now. To quote David Fisher, VP, Business and Marketing Partnerships at Facebook, “Mobile is both the last and next big thing.” As users and consumers, the way we interact with mobile devices will continue to grow and evolve. As marketers, designers, and developers, we need to think about designing content for mobile devices first as opposed to it being an afterthought.


Sneaks. Previews of in-progress projects from the Adobe Labs

It was really hard picking just three takeaways. So, here’s two more that I just had to share:

Adobe Think Tank – On Monday, March 20th, Adobe was live streaming conversation with leaders in the digital and creative industries. Past Think Tank videos can be viewed here and 2017 video will be available soon.

Sneaks – Each Summit, Adobe gives attendees behind-the-scenes looks at projects currently in development in the Adobe Labs. Unlike the Keynotes, they aren’t live streamed, but some of this year’s Sneaks are available for viewing.

Emotion Chamber – The Emotion Chamber was easily favorite booth at Summit. As you watch a short video in a mirrored chamber a camera tracks your face’s movements and bio-feedback. In the end, you get a personalized visualization of the emotions tracked during the video.

For more information about Summit, visit Adobe’s Summit website, check out the Summit Blog and follow @AdobeSummit and #AdobeSummit on Twitter.

Shannon is an Email & Front-End Developer. Follow her on Twitter